We understand how frustrating it is when you've bought a pack from the Marketplace but it just doesn't work as expected. Below are things to do that might help you, help us, or help all of us!

1. Check our Knowledge Base for any instructions or tips for known issues: https://syclone.freshdesk.com/support/solutions
2. Contact us at http://syclonestudios.com/contact/contact-and-support
3. Report Minecraft bugs at https://bugs.mojang.com/ or upvote on the bug if its already reported.
4.Refunds: contact the app store or Mojang directly at https://help.minecraft.net/hc/en-us/articles/360030463592-Mojang-Refunds-Policy
5. Our content is checked by Microsoft before it gets to the Marketplace. Minecraft Bedrock Edition runs on many platforms of various hardware capabilities. We submit only one version so performance will vary depending on your device.
6. Your purchase is universal - you can download content you've purchased on any Bedrock platform using the Microsoft account linked to your original purchase.